Any surgical procedure is a daunting prospect for patients. If it’s the first time a patient is having surgery, it can be frightening as well. Anxious patients often have questions or concerns that need to be adequately addressed. Putting these patients at ease is essential to their recovery and ensuring their ASC experience is positive.
Price transparency is increasingly becoming part of ASCs’ efforts to improve the patient experience. Here’s why it’s so important.
A culture of safety is essential to maintaining consistently high health standards for patients, personnel, and surgeons. While all Ambulatory Surgery Centers strive for safety, having a culture focused on this means taking it a step further. It has to become a seamless feature of every activity and transaction in the ASC. How do you achieve a culture of safety, where safety is more than just a buzz word?
Do your ASC patients know your expectations? COVID-19 has changed how all businesses operate, but none are as affected as the healthcare industry.
As ASCs look at ways to run more efficiently, it’s natural to look for strategies to streamline processes with your vendors. With vendors, however, good relationships are key. How can you maintain good relationships with vendors while still maximizing your time?
Case cancellations can be a frustrating hiccup in ASCs. What would you say if I told you that most cancellations are caused by improper patient assessments or poor communication? Here's how.
Attracting and retaining the best physicians is a constant process. You can do several things to help you garner interest from outstanding physicians in your area and maintain those associations.
Communication is a two-way street. It’s crucial for patients and staff of ambulatory surgery centers, ensuring positive outcomes. Efficient and effective patient communication can be challenging to establish with some patients, who may be resistant to talking about medical problems or feel uncomfortable with ASC staff. Patients may also be worried or fearful, which can shut down communication. There are ways to improve patient communication with a few simple adjustments in your ASC routines.
Transitioning from paper records to cloud software offers multiple advantages to your ASC. Records are more secure, efficiency is increased, paperwork is minimized, problems with misfiling and lost forms are eliminated, and you no longer have to store vast amounts of paper. Despite the many advantages of ASC cloud software, staff can be resistant to the change. In a hectic Ambulatory Surgery Center, individuals may resist changing the way they've been doing things for years. How do you get your staff on board with a change from paper to cloud software solutions?
