--- title: One Mnet Health Blog | patient communication description: patient communication | Discussion of Ambulatory Surgery Center (ASC) topics from preop nurses to cardiac testing to best practices for running an ASC --- [![One Mnet Health Logo (Full Color)](https://blog.onemnethealth.com/hs-fs/hubfs/fullcolor.black-3.png?width=1840&height=663&name=fullcolor.black-3.png "One Mnet Health Logo (Full Color)")](https://www.onemedicalpassport.com/facility/) - [Home](https://onemnethealth.com) - [Solutions](https://onemnethealth.com/solutions/) - [ONEflow](https://onemnethealth.com/oneflow/) - [Medical Passport](https://onemnethealth.com/medical-passport/) - [Engage](https://onemnethealth.com/engage/) - [Payments (1st & 3rd Party)](https://onemnethealth.com/payments/) - [Success Stories](https://onemnethealth.com/success-stories/) - [News & Events](https://onemnethealth.com/news/) - [About](https://onemnethealth.com/about/) - [Careers](https://onemnethealth.com/careers/) - [FAQs](https://onemnethealth.com/faq/) - [Request A Demo](https://onemnethealth.com/contact/) ### Want to stay in the know on the latest ASC tips and topics? ### Recent Posts ### Looking for Something? ### Categories - [ASC (79)](https://blog.onemnethealth.com/tag/asc) - [ambulatory surgery center (74)](https://blog.onemnethealth.com/tag/ambulatory-surgery-center) - [video (34)](https://blog.onemnethealth.com/tag/video) - [nurse guide (29)](https://blog.onemnethealth.com/tag/nurse-guide) - [patient satisfaction (26)](https://blog.onemnethealth.com/tag/patient-satisfaction) - [patient communication (25)](https://blog.onemnethealth.com/tag/patient-communication) - [surgical facility (24)](https://blog.onemnethealth.com/tag/surgical-facility) - [business and finance (22)](https://blog.onemnethealth.com/tag/business-and-finance) - [technology (22)](https://blog.onemnethealth.com/tag/technology) - [patient engagement (17)](https://blog.onemnethealth.com/tag/patient-engagement) - [ambulatory software (16)](https://blog.onemnethealth.com/tag/ambulatory-software) - [pre-admissions (14)](https://blog.onemnethealth.com/tag/pre-admissions) - [Case Study (13)](https://blog.onemnethealth.com/tag/case-study) - [covid19 (12)](https://blog.onemnethealth.com/tag/covid19) - [ambulatory surgery center software (10)](https://blog.onemnethealth.com/tag/ambulatory-surgery-center-software) - [outpatient surgery (10)](https://blog.onemnethealth.com/tag/outpatient-surgery) - [complex cases (7)](https://blog.onemnethealth.com/tag/complex-cases) - [culture of safety (7)](https://blog.onemnethealth.com/tag/culture-of-safety) - [employee satisfaction (7)](https://blog.onemnethealth.com/tag/employee-satisfaction) - [outpatient surgery software (7)](https://blog.onemnethealth.com/tag/outpatient-surgery-software) - [administrator (6)](https://blog.onemnethealth.com/tag/administrator) - [cardiac (6)](https://blog.onemnethealth.com/tag/cardiac) - [or volume (6)](https://blog.onemnethealth.com/tag/or-volume) - [patient tracking (6)](https://blog.onemnethealth.com/tag/patient-tracking) - [postop (6)](https://blog.onemnethealth.com/tag/postop) - [solutions (6)](https://blog.onemnethealth.com/tag/solutions) - [document management (5)](https://blog.onemnethealth.com/tag/document-management) - [implementation (5)](https://blog.onemnethealth.com/tag/implementation) - [surgery scheduling (5)](https://blog.onemnethealth.com/tag/surgery-scheduling) - [ASC Everyday Heroes (4)](https://blog.onemnethealth.com/tag/asc-everyday-heroes) - [hiring (4)](https://blog.onemnethealth.com/tag/hiring) - [patient survey (4)](https://blog.onemnethealth.com/tag/patient-survey) - [preop (4)](https://blog.onemnethealth.com/tag/preop) - [scheduling (4)](https://blog.onemnethealth.com/tag/scheduling) - [security (4)](https://blog.onemnethealth.com/tag/security) - [surgery center (4)](https://blog.onemnethealth.com/tag/surgery-center) - [total joint (4)](https://blog.onemnethealth.com/tag/total-joint) - [women in healthcare (4)](https://blog.onemnethealth.com/tag/women-in-healthcare) - [ASC booking (3)](https://blog.onemnethealth.com/tag/asc-booking) - [CMS (3)](https://blog.onemnethealth.com/tag/cms) - [CMS requirements (3)](https://blog.onemnethealth.com/tag/cms-requirements) - [Derek's Corner (3)](https://blog.onemnethealth.com/tag/dereks-corner) - [best practices (3)](https://blog.onemnethealth.com/tag/best-practices) - [data integration (3)](https://blog.onemnethealth.com/tag/data-integration) - [everyday heroes (3)](https://blog.onemnethealth.com/tag/everyday-heroes) - [job security (3)](https://blog.onemnethealth.com/tag/job-security) - [outpatient surgery center (3)](https://blog.onemnethealth.com/tag/outpatient-surgery-center) - [patient registration (3)](https://blog.onemnethealth.com/tag/patient-registration) - [payment plan (3)](https://blog.onemnethealth.com/tag/payment-plan) - [preop nurse (3)](https://blog.onemnethealth.com/tag/preop-nurse) - [revenue (3)](https://blog.onemnethealth.com/tag/revenue) - [risk management (3)](https://blog.onemnethealth.com/tag/risk-management) - [senior patients (3)](https://blog.onemnethealth.com/tag/senior-patients) - [specialty procedures (3)](https://blog.onemnethealth.com/tag/specialty-procedures) - [texting (3)](https://blog.onemnethealth.com/tag/texting) - [vendor management (3)](https://blog.onemnethealth.com/tag/vendor-management) - [ASC quality reporting (2)](https://blog.onemnethealth.com/tag/asc-quality-reporting) - [Accreditation (2)](https://blog.onemnethealth.com/tag/accreditation) - [GI (2)](https://blog.onemnethealth.com/tag/gi) - [ambulatory surgery center surveys (2)](https://blog.onemnethealth.com/tag/ambulatory-surgery-center-surveys) - [burnout (2)](https://blog.onemnethealth.com/tag/burnout) - [cancellations (2)](https://blog.onemnethealth.com/tag/cancellations) - [clinical (2)](https://blog.onemnethealth.com/tag/clinical) - [cost (2)](https://blog.onemnethealth.com/tag/cost) - [digital chart storage (2)](https://blog.onemnethealth.com/tag/digital-chart-storage) - [disinfect (2)](https://blog.onemnethealth.com/tag/disinfect) - [healthcare consumerism (2)](https://blog.onemnethealth.com/tag/healthcare-consumerism) - [infection control (2)](https://blog.onemnethealth.com/tag/infection-control) - [new hire (2)](https://blog.onemnethealth.com/tag/new-hire) - [patient charts (2)](https://blog.onemnethealth.com/tag/patient-charts) - [patient risk (2)](https://blog.onemnethealth.com/tag/patient-risk) - [payments (2)](https://blog.onemnethealth.com/tag/payments) - [sleep study (2)](https://blog.onemnethealth.com/tag/sleep-study) - [time management (2)](https://blog.onemnethealth.com/tag/time-management) - [2021 (1)](https://blog.onemnethealth.com/tag/2021) - [4 tips (1)](https://blog.onemnethealth.com/tag/4-tips) - [Accredited (1)](https://blog.onemnethealth.com/tag/accredited) - [Billing (1)](https://blog.onemnethealth.com/tag/billing) - [ERAS (1)](https://blog.onemnethealth.com/tag/eras) - [One Mnet Health (1)](https://blog.onemnethealth.com/tag/one-mnet-health) - [SaaS (1)](https://blog.onemnethealth.com/tag/saas) - [capnography (1)](https://blog.onemnethealth.com/tag/capnography) - [certfication (1)](https://blog.onemnethealth.com/tag/certfication) - [colonoscopy (1)](https://blog.onemnethealth.com/tag/colonoscopy) - [conscious sedation (1)](https://blog.onemnethealth.com/tag/conscious-sedation) - [corona virus (1)](https://blog.onemnethealth.com/tag/corona-virus) - [customer spotlight (1)](https://blog.onemnethealth.com/tag/customer-spotlight) - [diagnosis (1)](https://blog.onemnethealth.com/tag/diagnosis) - [elderly patients (1)](https://blog.onemnethealth.com/tag/elderly-patients) - [endo (1)](https://blog.onemnethealth.com/tag/endo) - [hygiene (1)](https://blog.onemnethealth.com/tag/hygiene) - [intubation (1)](https://blog.onemnethealth.com/tag/intubation) - [laryngoscopy (1)](https://blog.onemnethealth.com/tag/laryngoscopy) - [marketing (1)](https://blog.onemnethealth.com/tag/marketing) - [obesity (1)](https://blog.onemnethealth.com/tag/obesity) - [outsourcing (1)](https://blog.onemnethealth.com/tag/outsourcing) - [patient (1)](https://blog.onemnethealth.com/tag/patient) - [patient finance (1)](https://blog.onemnethealth.com/tag/patient-finance) - [patient satifaction (1)](https://blog.onemnethealth.com/tag/patient-satifaction) - [payment (1)](https://blog.onemnethealth.com/tag/payment) - [personalized care (1)](https://blog.onemnethealth.com/tag/personalized-care) - [physician offices (1)](https://blog.onemnethealth.com/tag/physician-offices) - [pricing (1)](https://blog.onemnethealth.com/tag/pricing) - [recovery (1)](https://blog.onemnethealth.com/tag/recovery) - [screening (1)](https://blog.onemnethealth.com/tag/screening) - [sleep apnea (1)](https://blog.onemnethealth.com/tag/sleep-apnea) - [staff burden (1)](https://blog.onemnethealth.com/tag/staff-burden) - [staffing shortage (1)](https://blog.onemnethealth.com/tag/staffing-shortage) - [top 12 (1)](https://blog.onemnethealth.com/tag/top-12) - [vendor communication (1)](https://blog.onemnethealth.com/tag/vendor-communication) - [vendors (1)](https://blog.onemnethealth.com/tag/vendors) See all [![](https://blog.onemnethealth.com/hubfs/iStock-1138318122-2.jpg)](https://blog.onemnethealth.com/how-to-create-a-seamless-patient-journey) 05.17.2022[One Mnet Health](https://blog.onemnethealth.com/author/one-mnet-health) ## [How to Create a Seamless Patient Journey](https://blog.onemnethealth.com/how-to-create-a-seamless-patient-journey) In this day and age, creating a seamless patient journey is not an easy job. While by and large the patient experience depends on staff, they cannot be expected to do everything on their own. When staff are overworked without enough personnel to provide assistance, patient experience — and hence patient satisfaction — suffers. [Read More](https://blog.onemnethealth.com/how-to-create-a-seamless-patient-journey) [![](https://blog.onemnethealth.com/hubfs/Blog%20Photos/nurses%20at%20computer.jpg)](https://blog.onemnethealth.com/the-importance-of-personalized-care) 09.23.2021[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## [The Importance of Personalized Care](https://blog.onemnethealth.com/the-importance-of-personalized-care) No one likes feeling like they are just a number of a statistic. When patients use your ASC for a procedure, they want to feel like they are valued as individuals, not part of a treatment conveyor belt. You should strive to make sure every patient receives personalized care and leaves your facility feeling that they were treated with dignity and individualized attention to ensure their health and satisfaction. [Read More](https://blog.onemnethealth.com/the-importance-of-personalized-care) [![](https://blog.onemnethealth.com/hubfs/iStock-529407857.jpg)](https://blog.onemnethealth.com/the-importance-of-post-op-patient-communication) 08.11.2021[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## [The Importance of Post-Op Patient Communication](https://blog.onemnethealth.com/the-importance-of-post-op-patient-communication) The work of an Ambulatory Surgery Center doesn’t end when the patient goes home after a procedure. For patients to heal successfully and for your ASC to thrive, post-op patient communication is essential. [Read More](https://blog.onemnethealth.com/the-importance-of-post-op-patient-communication) [![](https://blog.onemnethealth.com/hubfs/iStock-1126114341.jpg)](https://blog.onemnethealth.com/4-reasons-patients-are-uneasy) 07.07.2021[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## [4 Reasons Patients are Uneasy + How You Can Help](https://blog.onemnethealth.com/4-reasons-patients-are-uneasy) Ambulatory Surgery Center patients are often uneasy, especially if it is their first time having surgery. For some patients, it may be the first time they've had surgery outside of a traditional hospital setting; for others, it is fear of the unknown. Addressing the most common worries patients have when at your ASC can go a long way toward successful recovery. [Read More](https://blog.onemnethealth.com/4-reasons-patients-are-uneasy) [![](https://blog.onemnethealth.com/hubfs/iStock-1203890231.jpg)](https://blog.onemnethealth.com/why-your-asc-patients-expect-payment-reminders) 05.17.2021[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## [Why Your ASC Patients Expect Payment Reminders](https://blog.onemnethealth.com/why-your-asc-patients-expect-payment-reminders) It would be wonderful if all the patients at your Ambulatory Surgery Center paid their bills on time, but that’s not the reality. Each year, the need to send out payment reminders increases and more patients expect them as a part of the services your ASC provides. Facilities that aren't gently reminding their patients about upcoming payments neglect a valuable tool in maintaining their ASC's cash flow. They may also be letting their patients down, as more people every year rely on electronic reminders to keep them on track financially. [Read More](https://blog.onemnethealth.com/why-your-asc-patients-expect-payment-reminders) [![](https://blog.onemnethealth.com/hubfs/GettyImages-1260644585.png)](https://blog.onemnethealth.com/enhancing-the-patient-experience-for-total-joint-procedures) 03.31.2021[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## [Enhancing the Patient Experience for Total Joint Procedures](https://blog.onemnethealth.com/enhancing-the-patient-experience-for-total-joint-procedures) Total joint replacement or reconstruction is an invasive procedure with potentially lengthy recovery times. When patients are facing the prospect of joint procedures followed by weeks of physical therapy and restrictions, a positive experience at your ASC can dramatically improve their recovery and satisfaction. [Read More](https://blog.onemnethealth.com/enhancing-the-patient-experience-for-total-joint-procedures) [![](https://blog.onemnethealth.com/hubfs/patient%20expectations%20thumbnail.png)](https://blog.onemnethealth.com/communicating-asc-patient-expectations) 02.26.2021[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## [Communicating ASC Patient Expectations](https://blog.onemnethealth.com/communicating-asc-patient-expectations) Do your ASC patients know your expectations? COVID-19 has changed how all businesses operate, but none are as affected as the healthcare industry. [Read More](https://blog.onemnethealth.com/communicating-asc-patient-expectations) [![](https://blog.onemnethealth.com/hubfs/iStock-1220259274.jpg)](https://blog.onemnethealth.com/improving-patient-communication-in-your-asc) 02.05.2021[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## [Improving Patient Communication in Your ASC](https://blog.onemnethealth.com/improving-patient-communication-in-your-asc) Communication is a two-way street. It’s crucial for patients and staff of ambulatory surgery centers, ensuring positive outcomes. Efficient and effective patient communication can be challenging to establish with some patients, who may be resistant to talking about medical problems or feel uncomfortable with ASC staff. Patients may also be worried or fearful, which can shut down communication. There are ways to improve patient communication with a few simple adjustments in your ASC routines. [Read More](https://blog.onemnethealth.com/improving-patient-communication-in-your-asc) [![](https://blog.onemnethealth.com/hubfs/patient%20comm.png)](https://blog.onemnethealth.com/the-perks-of-a-patient-communication-solution) 10.20.2020[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## [The Perks of a Patient Communication Solution](https://blog.onemnethealth.com/the-perks-of-a-patient-communication-solution) [Read More](https://blog.onemnethealth.com/the-perks-of-a-patient-communication-solution) [![](https://blog.onemnethealth.com/hubfs/iStock-1145427385%20final1.jpg)](https://blog.onemnethealth.com/benefits-of-better-patient-communication) 10.05.2020[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## [The Benefits of Better Patient Communication](https://blog.onemnethealth.com/benefits-of-better-patient-communication) With rapidly-changing healthcare regulations, ASCs must consider how to deliver high-quality care while pivoting to meet the demands of changing legal and safety requirements. At the same time, patients want more information and they want it to be easily accessible.  [Read More](https://blog.onemnethealth.com/benefits-of-better-patient-communication) [All posts](https://blog.onemnethealth.com/all) [Next](https://blog.onemnethealth.com/tag/patient-communication/page/2) ## Related Blogs ### [An Ambulatory Surgery Center PreOp Nurse’s Guide to Cardiac Testing - Part 1 EKG](https://blog.onemnethealth.com/an-ambulatory-surgery-center-preop-nurses-guide-to-cardiac-testing-part-1-ekg) ### [An Ambulatory Surgery Center PreOp Nurse’s Guide To Cardiac Testing – Part 3 Nuclear Medicine Stress Test](https://blog.onemnethealth.com/an-ambulatory-surgery-center-preop-nurses-guide-to-cardiac-testing-part-3-nuclear-medicine-stress-test) ### [An Ambulatory Surgery Center PreOp Nurse’s Guide To Cardiac Testing – Part 2 The Echocardiogram](https://blog.onemnethealth.com/an-ambulatory-surgery-center-preop-nurses-guide-to-cardiac-testing-part-2-the-echocardiogram) #### COMPANY - [One Mnet Health](https://onemnethealth.com/) #### CONTACT SALES - *![phone](https://www.svgrepo.com/show/524807/phone.svg)* ##### PHONE [888.807.7709](tel:8888077709) #### CONTACT SUPPORT - ##### FACILITIES [Click here to contact the Passport Care Team for facility support.](https://www.onemedicalpassport.com/facility/) Phone: [800.540.7527, ext. 2](tel:8005407527) - ##### PATIENTS [Start your Patient Registration (Medical Passport) here](https://www.onemedicalpassport.com/?help) ![one medical](https://blog.onemnethealth.com/hubfs/OneMedicalPassport_June2019/Images/one-medical-logo-dark.svg) - - - © 2023 One Mnet Health. All rights reserved. ONE MEDICAL PASSPORT®, MEDICAL PASSPORT®, and PASSPORT ENGAGE® are trademarks of One Mnet Health. [Privacy Policy & Terms of Service](https://onemnethealth.com/privacy-policy/)