--- title: Reducing Cancellations at Your ASC description: Case cancellations are frustrating. What would you say if I told you that most cancellations are caused by improper patient assessments or communication? image: https://blog.onemnethealth.com/hubfs/iStock-1295815436.jpg --- [![One Mnet Health Logo (Full Color)](https://blog.onemnethealth.com/hs-fs/hubfs/fullcolor.black-3.png?width=1840&height=663&name=fullcolor.black-3.png "One Mnet Health Logo (Full Color)")](https://www.onemedicalpassport.com/facility/) - [Home](https://onemnethealth.com) - [Solutions](https://onemnethealth.com/solutions/) - [ONEflow](https://onemnethealth.com/oneflow/) - [Medical Passport](https://onemnethealth.com/medical-passport/) - [Engage](https://onemnethealth.com/engage/) - [Payments (1st & 3rd Party)](https://onemnethealth.com/payments/) - [Success Stories](https://onemnethealth.com/success-stories/) - [News & Events](https://onemnethealth.com/news/) - [About](https://onemnethealth.com/about/) - [Careers](https://onemnethealth.com/careers/) - [FAQs](https://onemnethealth.com/faq/) - [Request A Demo](https://onemnethealth.com/contact/) ### Want to stay in the know on the latest ASC tips and topics? ### Recent Posts ### Looking for Something? 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[vendor communication (1)](https://blog.onemnethealth.com/tag/vendor-communication) - [vendors (1)](https://blog.onemnethealth.com/tag/vendors) See all 02.12.2021[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) # Reducing Cancellations at Your ASC Case cancellations can be a frustrating hiccup in ASCs. What would you say if I told you that most cancellations are caused by improper patient assessments or poor communication? Here's how. NPO Cancellation Patients that eat immediately before surgery likely experienced failed communication regarding NPO requirements. If this is a frequent occurrence at your office, try being more specific with your language. "Have a light breakfast" might mean a short stack of pancakes to some folks, and a single egg to others. Remove the ambiguity and explain exactly what you mean to avoid this error. If you feel your message is clear enough, try looking at your means of communication. Is it the most efficient option available? Our [**Engage**](https://1mp.com/solutions/patient-engagement/) solution sends both texts and emails to patients to assure they receive all pertinent information in a timely manner. Not all folks text, and not all folks email, but most do *at least* one of the above.  Miscommunication Cancellation Patients can arrive at the wrong location, show up at the wrong time, or even miss their surgery date completely. Human error is a major factor in surgery cancellations. It is crucial that your facility makes human error almost impossible for your patients. Send reminders, notify your patients of any schedule changes, and provide them with a clear arrival time and street address to avoid any confusion. This effort will drastically decrease case cancellations - and that is a win for everyone. Medication Mix-Up Cancellation Some patients may not understand which medications to stop taking before surgery. Be sure your facility is asking for an accurate (and current) list of all the medications the patient is currently taking. [**Medical Passport**](https://1mp.com/solutions/online-pre-admissions/) provides patients with a thorough and complete medical history that they can fill out whenever it's most convenient for them. This negates any chance of a medication mix-up, as they can lay all of their prescriptions out in front of them while they answer medical history questions from the comfort of their own home.  No Ride-Home Cancellation We all know how important a ride home is. Some patients find themselves in a pickle and have nobody to call on day of surgery. To avoid this, make it alarmingly clear that the surgery cannot happen if they don't have an adult to take them home once their procedure is over. Send automated reminders to the patient about this. It's always a nice touch to include the ride home person in the loop of communication, too. [**Engage**](https://1mp.com/solutions/patient-engagement/) allows you to text them when their loved one is in recovery/ready to be picked up.  Insurance Issue Cancellation When patients are under the assumption that they have met their deductible, when in fact they haven't, it can often set them up for quite the expensive wake up call. By being open and upfront with your patients about what they'll owe from the beginning, you provide them with ample time to begin putting money aside for their procedure. By giving [**Payment**](https://1mp.com/solutions/payments/)alerts, you save your patients from the shock of out-of-pocket expenses and set them up for a smooth and successful payment process.  For more ASC tips and tricks, subscribe to our blog! Feel free to comment down below if you have a topic you'd like us to discuss next.   ![One Medical Passport](https://blog.onemnethealth.com/hs-fs/hubfs/fullcolor.black-1.png?width=200&height=72&name=fullcolor.black-1.png) ### Written by [One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## Related Blogs ### [How to Avoid Costly Cancellations at Your ASC](https://blog.onemnethealth.com/how-to-avoid-costly-cancellations-at-your-asc) ### [Case Study: Increasing Patient Satisfaction with 1MP](https://blog.onemnethealth.com/case-study-increasing-patient-satisfaction-with-1mp) ### [What are Patient Tracking Boards?](https://blog.onemnethealth.com/what-are-patient-tracking-boards) #### COMPANY - [One Mnet Health](https://onemnethealth.com/) #### CONTACT SALES - *![phone](https://www.svgrepo.com/show/524807/phone.svg)* ##### PHONE [888.807.7709](tel:8888077709) #### CONTACT SUPPORT - ##### FACILITIES [Click here to contact the Passport Care Team for facility support.](https://www.onemedicalpassport.com/facility/) Phone: [800.540.7527, ext. 2](tel:8005407527) - ##### PATIENTS [Start your Patient Registration (Medical Passport) here](https://www.onemedicalpassport.com/?help) ![one medical](https://blog.onemnethealth.com/hubfs/OneMedicalPassport_June2019/Images/one-medical-logo-dark.svg) - - - © 2023 One Mnet Health. 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