The staff at the Orthopedic Surgery Center at Bryn Mawr Hospital were looking for ways to improve patient satisfaction at their facility. Case after case, the staff was finding zero patients returned their completed patient satisfaction surveys. Was it because they hated the care they received? Did they lose the survey papers? Bryn Mawr staff knew it was time to get answers to these questions.
Research has found that undergoing any total joint replacement can make patients feel uncertain, vulnerable, and nervous. They may experience a decrease in trust for their own body. They may have intense anxiety about harming their new joint. As their healthcare provider, you have a crucial role in helping patients feel more confident and at ease. Instead of feeling anxious and uncertain, with your help, patients can experience a significantly improved quality of life.
It would be wonderful if all the patients at your Ambulatory Surgery Center paid their bills on time, but that’s not the reality. Each year, the need to send out payment reminders increases and more patients expect them as a part of the services your ASC provides. Facilities that aren't gently reminding their patients about upcoming payments neglect a valuable tool in maintaining their ASC's cash flow. They may also be letting their patients down, as more people every year rely on electronic reminders to keep them on track financially.
Happy National Nurses Day from the One Medical Passport Family.
Revenue may be up at your Ambulatory Surgery Center, but cash flow may still be tight. Revenue is a long-term measure, while cash flow has a daily impact on your facility. To improve cash flow, focus on day-to-day operational costs. Part of the solution is found in how you handle patient payments; if patients drag their feet before getting around to paying for procedures, cash flow can get tight quickly. Here are some tips to increase cash flow at your ASC in 2021.
Once the stepchild of hospitals for elective surgery, today’s Ambulatory Surgery Centers are quickly taking over the market. Every year, millions of patients opt to have a wide range of surgical procedures done at specialized ASCs rather than having surgery at a hospital. In response to the preferences of patients, more surgeons are performing operations at ASCs. They are also performing increasingly complicated procedures at ASCs. What caused the change in perception? It can be traced to three reasons that resonate with patients, particularly in today’s health care atmosphere.
One Medical Passport is pleased to announce the kick-off of its ASC Leaders Advisory Board. 1MP, the leading provider of surgical care coordination and patient engagement software for outpatient surgery, created this group as a “think tank” to provide feedback from the front lines on ways to make outpatient surgery safer, more cost-effective and more convenient.
It's summertime, when most people think about vacations and enjoying the weather, not having outpatient surgery. Keep the revenue at your ASC from taking a nosedive during the summer months by focusing on ways to keep your facility operating at total capacity and ensure prompt, full payment for procedures.
Total joint replacement or reconstruction is an invasive procedure with potentially lengthy recovery times. When patients are facing the prospect of joint procedures followed by weeks of physical therapy and restrictions, a positive experience at your ASC can dramatically improve their recovery and satisfaction.
