Prior to deploying One Medical Passport, Jefferson Surgery Center relied on nursing staff to phone patients in advance of a procedure to gather their preoperative medical history. Each of these calls took an average of one hour per patient because many patients were often unprepared and lacked the necessary information when receiving the call. Repeated calls to patients were often necessary as it was common for them to be unavailable. This communication process was inefficient, time-consuming and costly.
The aim of Accreditation Association of Ambulatory Health Care (AAAHC) and Centers for Medicare and Medicaid Services (CMS) is to help improve not only the quality of care and value that accredited organizations provide to their patients, but also how well these ambulatory care facilities run. There are a few important steps your ASC should take to become accredited.
Over the 20 years that I have run One Medical Passport, probably the most frequent question that I get asked from ambulatory surgery centers that are considering an online pre-admissions system is: “What percentage of my patients can I expect to use the system?”
Ambulatory Surgery Centers are beginning to realize they have a simple and affordable way to better engage their patients, connect their staff and physicians, dramatically improve their efficiency and reduce wasted time and cost. And, that most of their patients and staff are probably already using it. Text messaging is the obvious solution for facilities looking for an easy and accessible tool to improve communication and streamline workflow. The consumer convenience and benefits are obvious, but as compelling are the gains to a facility’s efficiency, staff satisfaction, and bottom line.