--- title: "The Patient Experience: What Has Changed?" description: Things have changed in many ways in the healthcare industry. It is crucial that your ASC keeps up with these changes. Here's how! image: https://blog.onemnethealth.com/hubfs/iStock-1219707257.jpg --- [![One Mnet Health Logo (Full Color)](https://blog.onemnethealth.com/hs-fs/hubfs/fullcolor.black-3.png?width=1840&height=663&name=fullcolor.black-3.png "One Mnet Health Logo (Full Color)")](https://www.onemedicalpassport.com/facility/) - [Home](https://onemnethealth.com) - [Solutions](https://onemnethealth.com/solutions/) - [ONEflow](https://onemnethealth.com/oneflow/) - [Medical Passport](https://onemnethealth.com/medical-passport/) - [Engage](https://onemnethealth.com/engage/) - [Payments (1st & 3rd Party)](https://onemnethealth.com/payments/) - [Success Stories](https://onemnethealth.com/success-stories/) - [News & Events](https://onemnethealth.com/news/) - [About](https://onemnethealth.com/about/) - [Careers](https://onemnethealth.com/careers/) - [FAQs](https://onemnethealth.com/faq/) - [Request A Demo](https://onemnethealth.com/contact/) ### Want to stay in the know on the latest ASC tips and topics? ### Recent Posts ### Looking for Something? [![New call-to-action](https://no-cache.hubspot.com/cta/default/5271895/62be96b8-3ca5-489a-a11a-7a6a83415a69.png)](https://cta-redirect.hubspot.com/cta/redirect/5271895/62be96b8-3ca5-489a-a11a-7a6a83415a69) [![New call-to-action](https://no-cache.hubspot.com/cta/default/5271895/e0bd18b7-18eb-4856-a7d9-660285ff88f2.png)](https://cta-redirect.hubspot.com/cta/redirect/5271895/e0bd18b7-18eb-4856-a7d9-660285ff88f2) ### Categories - [ASC (79)](https://blog.onemnethealth.com/tag/asc) - [ambulatory surgery center (74)](https://blog.onemnethealth.com/tag/ambulatory-surgery-center) - [video (34)](https://blog.onemnethealth.com/tag/video) - [nurse guide (29)](https://blog.onemnethealth.com/tag/nurse-guide) - [patient satisfaction (26)](https://blog.onemnethealth.com/tag/patient-satisfaction) - [patient communication (25)](https://blog.onemnethealth.com/tag/patient-communication) - [surgical facility (24)](https://blog.onemnethealth.com/tag/surgical-facility) - [business and finance (22)](https://blog.onemnethealth.com/tag/business-and-finance) - [technology (22)](https://blog.onemnethealth.com/tag/technology) - [patient engagement (17)](https://blog.onemnethealth.com/tag/patient-engagement) - [ambulatory software (16)](https://blog.onemnethealth.com/tag/ambulatory-software) - [pre-admissions (14)](https://blog.onemnethealth.com/tag/pre-admissions) - [Case Study (13)](https://blog.onemnethealth.com/tag/case-study) - [covid19 (12)](https://blog.onemnethealth.com/tag/covid19) - [ambulatory surgery center software (10)](https://blog.onemnethealth.com/tag/ambulatory-surgery-center-software) - [outpatient surgery (10)](https://blog.onemnethealth.com/tag/outpatient-surgery) - [complex cases (7)](https://blog.onemnethealth.com/tag/complex-cases) - [culture of safety (7)](https://blog.onemnethealth.com/tag/culture-of-safety) - [employee satisfaction (7)](https://blog.onemnethealth.com/tag/employee-satisfaction) - [outpatient surgery software (7)](https://blog.onemnethealth.com/tag/outpatient-surgery-software) - [administrator (6)](https://blog.onemnethealth.com/tag/administrator) - [cardiac (6)](https://blog.onemnethealth.com/tag/cardiac) - [or volume (6)](https://blog.onemnethealth.com/tag/or-volume) - [patient tracking (6)](https://blog.onemnethealth.com/tag/patient-tracking) - [postop (6)](https://blog.onemnethealth.com/tag/postop) - [solutions (6)](https://blog.onemnethealth.com/tag/solutions) - [document management (5)](https://blog.onemnethealth.com/tag/document-management) - [implementation (5)](https://blog.onemnethealth.com/tag/implementation) - [surgery scheduling (5)](https://blog.onemnethealth.com/tag/surgery-scheduling) - [ASC Everyday Heroes (4)](https://blog.onemnethealth.com/tag/asc-everyday-heroes) - [hiring (4)](https://blog.onemnethealth.com/tag/hiring) - [patient survey (4)](https://blog.onemnethealth.com/tag/patient-survey) - [preop (4)](https://blog.onemnethealth.com/tag/preop) - [scheduling (4)](https://blog.onemnethealth.com/tag/scheduling) - [security (4)](https://blog.onemnethealth.com/tag/security) - [surgery center (4)](https://blog.onemnethealth.com/tag/surgery-center) - [total joint (4)](https://blog.onemnethealth.com/tag/total-joint) - [women in healthcare (4)](https://blog.onemnethealth.com/tag/women-in-healthcare) - [ASC booking (3)](https://blog.onemnethealth.com/tag/asc-booking) - [CMS (3)](https://blog.onemnethealth.com/tag/cms) - [CMS requirements (3)](https://blog.onemnethealth.com/tag/cms-requirements) - [Derek's Corner (3)](https://blog.onemnethealth.com/tag/dereks-corner) - [best practices (3)](https://blog.onemnethealth.com/tag/best-practices) - [data integration (3)](https://blog.onemnethealth.com/tag/data-integration) - [everyday heroes (3)](https://blog.onemnethealth.com/tag/everyday-heroes) - [job security (3)](https://blog.onemnethealth.com/tag/job-security) - [outpatient surgery center (3)](https://blog.onemnethealth.com/tag/outpatient-surgery-center) - [patient registration (3)](https://blog.onemnethealth.com/tag/patient-registration) - [payment plan (3)](https://blog.onemnethealth.com/tag/payment-plan) - [preop nurse (3)](https://blog.onemnethealth.com/tag/preop-nurse) - [revenue (3)](https://blog.onemnethealth.com/tag/revenue) - [risk management (3)](https://blog.onemnethealth.com/tag/risk-management) - [senior patients (3)](https://blog.onemnethealth.com/tag/senior-patients) - [specialty procedures (3)](https://blog.onemnethealth.com/tag/specialty-procedures) - [texting (3)](https://blog.onemnethealth.com/tag/texting) - [vendor management (3)](https://blog.onemnethealth.com/tag/vendor-management) - [ASC quality reporting (2)](https://blog.onemnethealth.com/tag/asc-quality-reporting) - [Accreditation (2)](https://blog.onemnethealth.com/tag/accreditation) - [GI (2)](https://blog.onemnethealth.com/tag/gi) - [ambulatory surgery center surveys (2)](https://blog.onemnethealth.com/tag/ambulatory-surgery-center-surveys) - [burnout (2)](https://blog.onemnethealth.com/tag/burnout) - [cancellations (2)](https://blog.onemnethealth.com/tag/cancellations) - [clinical (2)](https://blog.onemnethealth.com/tag/clinical) - [cost (2)](https://blog.onemnethealth.com/tag/cost) - [digital chart storage (2)](https://blog.onemnethealth.com/tag/digital-chart-storage) - [disinfect (2)](https://blog.onemnethealth.com/tag/disinfect) - [healthcare consumerism (2)](https://blog.onemnethealth.com/tag/healthcare-consumerism) - [infection control (2)](https://blog.onemnethealth.com/tag/infection-control) - [new hire (2)](https://blog.onemnethealth.com/tag/new-hire) - [patient charts (2)](https://blog.onemnethealth.com/tag/patient-charts) - [patient risk (2)](https://blog.onemnethealth.com/tag/patient-risk) - [payments (2)](https://blog.onemnethealth.com/tag/payments) - [sleep study (2)](https://blog.onemnethealth.com/tag/sleep-study) - [time management (2)](https://blog.onemnethealth.com/tag/time-management) - [2021 (1)](https://blog.onemnethealth.com/tag/2021) - [4 tips (1)](https://blog.onemnethealth.com/tag/4-tips) - [Accredited (1)](https://blog.onemnethealth.com/tag/accredited) - [Billing (1)](https://blog.onemnethealth.com/tag/billing) - [ERAS (1)](https://blog.onemnethealth.com/tag/eras) - [One Mnet Health (1)](https://blog.onemnethealth.com/tag/one-mnet-health) - [SaaS (1)](https://blog.onemnethealth.com/tag/saas) - [capnography (1)](https://blog.onemnethealth.com/tag/capnography) - [certfication (1)](https://blog.onemnethealth.com/tag/certfication) - [colonoscopy (1)](https://blog.onemnethealth.com/tag/colonoscopy) - [conscious sedation (1)](https://blog.onemnethealth.com/tag/conscious-sedation) - [corona virus (1)](https://blog.onemnethealth.com/tag/corona-virus) - [customer spotlight (1)](https://blog.onemnethealth.com/tag/customer-spotlight) - [diagnosis (1)](https://blog.onemnethealth.com/tag/diagnosis) - [elderly patients (1)](https://blog.onemnethealth.com/tag/elderly-patients) - [endo (1)](https://blog.onemnethealth.com/tag/endo) - [hygiene (1)](https://blog.onemnethealth.com/tag/hygiene) - [intubation (1)](https://blog.onemnethealth.com/tag/intubation) - [laryngoscopy (1)](https://blog.onemnethealth.com/tag/laryngoscopy) - [marketing (1)](https://blog.onemnethealth.com/tag/marketing) - [obesity (1)](https://blog.onemnethealth.com/tag/obesity) - [outsourcing (1)](https://blog.onemnethealth.com/tag/outsourcing) - [patient (1)](https://blog.onemnethealth.com/tag/patient) - [patient finance (1)](https://blog.onemnethealth.com/tag/patient-finance) - [patient satifaction (1)](https://blog.onemnethealth.com/tag/patient-satifaction) - [payment (1)](https://blog.onemnethealth.com/tag/payment) - [personalized care (1)](https://blog.onemnethealth.com/tag/personalized-care) - [physician offices (1)](https://blog.onemnethealth.com/tag/physician-offices) - [pricing (1)](https://blog.onemnethealth.com/tag/pricing) - [recovery (1)](https://blog.onemnethealth.com/tag/recovery) - [screening (1)](https://blog.onemnethealth.com/tag/screening) - [sleep apnea (1)](https://blog.onemnethealth.com/tag/sleep-apnea) - [staff burden (1)](https://blog.onemnethealth.com/tag/staff-burden) - [staffing shortage (1)](https://blog.onemnethealth.com/tag/staffing-shortage) - [top 12 (1)](https://blog.onemnethealth.com/tag/top-12) - [vendor communication (1)](https://blog.onemnethealth.com/tag/vendor-communication) - [vendors (1)](https://blog.onemnethealth.com/tag/vendors) See all 02.25.2022[One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) # The Patient Experience: What Has Changed? Our parents and grandparents experienced healthcare in a straightforward way. They went to a doctor they respected, were treated for what was wrong, and didn't question the advice of their physician. They usually went to the doctor only when absolutely necessary and never dreamed of the fantastic array of options now available. Today, patients have access to a wide range of healthcare options. They can research their symptoms and choose when and where they want treatment. Things have changed in many ways, and your ASC has to keep up with these changes.   ### The Covid Reaction No discussion of how the patient experience has changed would be complete without mentioning Covid-19. Nothing motivates patients to be more proactive about their own care than a pandemic. Patients are now asking questions about safety protocols. They expect a higher standard of sanitation and diligence about patient safety. Ensure your ASC patients know what you're doing to protect them so they don’t go elsewhere. Improved ASC Processes Software tailored to the needs of various medical specialties, including Ambulatory Surgery Centers, has improved the surgery and recovery process. Today's patients expect to be informed and treated like individuals, not medical charts. They want their families informed along the way and won't settle for any communication breakdown.   ### Improved Patient Education Today’s surgical patients are savvier than their parents and grandparents about medical procedures. They can turn to the Internet for information and aren’t afraid to ask questions. Be ready to answer those questions through online educational materials and interactive online opportunities. An informed patient is more likely to follow through on proper at-home care and physical therapy. You want your patients’ source of information to be your ASC, not a questionable website with outdated or wrong information. One Medical Passport’s [instructional videos](https://1mp.com/solutions/patient-engagement/) educate patients and give them detailed, step-by-step care instructions for before, during, and after surgery.   ### Preferred Communication Phone calls and snail mail are quickly becoming relics of the past when it comes to scheduling and confirming appointments. Everyone is busy these days, making missed appointments more of an issue. Automated scheduling and communication software ensures your patients won’t forget an appointment. Customized [emails and texts](https://1mp.com/solutions/patient-engagement/) can provide gentle reminders or clarify instructions for patients.   ### Patient Power Patients have never been more powerful than in the digital age. They can research their condition, both good and bad, and ask questions. They expect detailed answers and respect from surgeons and medical staff. Be prepared with the appropriate medical information and provide additional sources of information they can access. Patients can also make or break the reputation and success of ASCs. Reviews on Facebook, public review sites, and Twitter can reach thousands of people with just a few clicks on the keyboard. It’s a powerful incentive for doctors and ASCs to give each patient customized care, thoughtful amenities, and all the information they need to recover fully. Patient experiences have changed dramatically over the last few decades. Your ASC needs to take all the steps necessary to ensure the patient experience continues to transform in positive ways. Do you have any topics you'd like us to write about? Let us know in the comments below! Be sure to subscribe so you don't miss a single post. Topics: [ambulatory surgery center](https://blog.onemnethealth.com/tag/ambulatory-surgery-center), [patient engagement](https://blog.onemnethealth.com/tag/patient-engagement), [covid19](https://blog.onemnethealth.com/tag/covid19) ![One Medical Passport](https://blog.onemnethealth.com/hs-fs/hubfs/fullcolor.black-1.png?width=200&height=72&name=fullcolor.black-1.png) ### Written by [One Medical Passport](https://blog.onemnethealth.com/author/one-medical-passport) ## Related Blogs ### [How to Prepare for ASC Ownership Changes](https://blog.onemnethealth.com/how-to-prepare-for-asc-ownership-changes) ### [The Benefits of Better Patient Communication](https://blog.onemnethealth.com/benefits-of-better-patient-communication) ### [1MP's Office Solution is a "Game Changer" for West Hills Surgical Center](https://blog.onemnethealth.com/west-hills-surgical-center) #### COMPANY - [One Mnet Health](https://onemnethealth.com/) #### CONTACT SALES - *![phone](https://www.svgrepo.com/show/524807/phone.svg)* ##### PHONE [888.807.7709](tel:8888077709) #### CONTACT SUPPORT - ##### FACILITIES [Click here to contact the Passport Care Team for facility support.](https://www.onemedicalpassport.com/facility/) Phone: [800.540.7527, ext. 2](tel:8005407527) - ##### PATIENTS [Start your Patient Registration (Medical Passport) here](https://www.onemedicalpassport.com/?help) ![one medical](https://blog.onemnethealth.com/hubfs/OneMedicalPassport_June2019/Images/one-medical-logo-dark.svg) - - - © 2023 One Mnet Health. All rights reserved. ONE MEDICAL PASSPORT®, MEDICAL PASSPORT®, and PASSPORT ENGAGE® are trademarks of One Mnet Health. [Privacy Policy & Terms of Service](https://onemnethealth.com/privacy-policy/)