New England Surgery Center recently shared their success story using One Medical Passport to run smarter and save time using our pre-admission solution.

Prior to deploying One Medical Passport, Jefferson Surgery Center relied on nursing staff to phone patients in advance of a procedure to gather their preoperative medical history. Each of these calls took an average of one hour per patient because many patients were often unprepared and lacked the necessary information when receiving the call. Repeated calls to patients were often necessary as it was common for them to be unavailable. This communication process was inefficient, time-consuming and costly.

Texas Health Orthopedic Surgery Center was spending over 2 hours a day on lengthy phone calls to remind patients of their appointments and explain pre-op instructions. The Director of Nursing, Kristi Baldwin, felt this process was too time consuming, and wanted a solution that would be more cost-effective and simple.